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Customer Voice

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Note

  • The person in charge of the lost & found section will reply to your e-mail address.
  • We may call you depending on the importance of your inquiry.
  • Please note that it make take some time to write the answer.
  • For the inquiry received on Sunday/holiday, we may reply to you in the next day.

Reservation status

You can view room / package reservations booked on non-member at Lotte Resort homepage.

Members of the Lotte Resort Homepage Sign in and view your bookings.

Please use the Lotte Hotel website to view the reservation status of Lotte Hotel and Lotte Arai Resort.

Enter numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No reservation record is found. Please check the input.

  • If you don't remember the reservation no., please contact the Reservation Team.
  • If you have made a reservation by phone, please contact the Reservation Team.
  • [Call for reservation] Sokcho, Buyeo, Gimhae: 1588-4355 / Jeju: 1577-0360

On the Lotte Resort website, you can view purchases of coupon purchased by non-members .

Members of the Lotte Resort Homepage use login and then use your purchase status.

Enter English alphabets and numbers only.
You cannot enter special characters and numbers.
Enter numbers only without '-'.

No matching purchase information is found. Please check the input.

  • If you don't remember the purchase no., please contact the Reservation Team.
  • Contact Us : 1588-4355

제휴 제안

롯데리조트와 함께할 여러분의 소중한 제안을 기다리고 있습니다.
아래 이메일로 접수해주시면 담당자 검토 후 연락드리도록 하겠습니다.

lotteresort.sales@lotte.net

문의 ㅣ 02-317-7654

※ 브랜드 콜라보, 라이센싱, 제휴 프로모션, 사업 제안, 이벤트 등
※ 회사소개서, 제안서 등이 있으실 경우 첨부해주시기 바랍니다.